Refund policy

Refund policy
At Mimshack Designs, we are committed to providing high-quality products
and excellent customer service. However, if you are not fully satisfied with
your purchase, we are here to help. This Refund Policy explains your rights to
return items, request refunds, and make exchanges.
1. Returns
We offer a 7-day return policy for eligible items. If 7 days have passed since
your purchase or receipt of the item, we cannot offer you a refund or
exchange.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition as when you received it.
It must be returned in its original packaging with all tags attached.
Proof of purchase, such as the order confirmation or receipt, must be
provided.
Non-Returnable Items
Certain items cannot be returned, including:
Sale or clearance items (unless defective).
Personalised or custom-made items.
2. Returns Process
If you wish to return an item, please follow these steps:
1. Contact Us: Email us at mimshackdesigns@yahoo.com
within 7 days of receiving your item. Provide your order number, the item(s)
you wish to return, and the reason for the return.
2. Receive Return Instructions: We will provide instructions on how
and where to send your return.
3. Ship Your Return: You are responsible for paying the return
shipping costs unless the item is defective or incorrect. We recommend using
a trackable shipping service or purchasing shipping insurance as we cannot
guarantee receipt of returned items.
3. Refunds

Once we receive and inspect your returned item, we will notify you via email
regarding the approval or rejection of your refund request.
Refund Process
If approved, your refund will be processed, and a credit will automatically be
applied to your original payment method within 7-10 business days.
Please note that it may take additional time for your bank or credit card
company to process the refund and post it to your account.
Shipping Costs
Original shipping costs are non-refundable, and any return shipping costs are
the responsibility of the customer unless the return is due to an error on our
part (e.g., defective or incorrect items).
4. Late or Missing Refunds
If you haven’t received a refund yet, follow these steps:
1. Check with your bank or credit card company as processing times
vary.
2. Contact your payment provider to confirm if the refund is pending.
3. If you’ve done all of this and still haven’t received your refund,
please contact us at mimshackdesigns@yahoo.com